Terms and Conditions
These Terms and Conditions constitute a contract between the customer (You) and WBCM Environmental Australia .
1) Agreement
1.1
In these Terms and Conditions We, Our or Us means WBCM Environmental Australia; and You or Your means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or services through the Website.
1.2
By browsing the Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between us and you for the supply of Products.
1.3
The Agreement together with Your Order constitutes the entire agreement between Us and You for the supply of Products. The Agreement cannot be varied unless we agree to vary it in writing or by email.
2) Legal Capacity
If you are under the age of eighteen (18) years you cannot place Orders with WBCM Environmental Australia. By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years.
3) Website Use
3.1
The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites.
3.2
You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to you.
3.4
You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with your use of the Website.
4) Pricing
4.1
Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by us and a Purchase Contract formed under clause 6, the price of the Product cannot be varied except:
- by agreement between you and us in writing or by email; or in accordance with clause 7.4.
4.2
All prices listed on the Website exclude Delivery Costs. Delivery Costs are shown separately on an Order.
5) Product Specifications
5.1
Features and specifications of Products described or depicted on the Website are subject to change without notice. For the avoidance of doubt, We will not materially change the features and specifications of a Product once an Order has been accepted by us and a Purchase Contract formed under clause 6.
5.2
All weights and dimensions of Products described in the Website are approximate. All screens are measured diagonally and all screen images contained on the Website are simulated unless otherwise indicated.
6) Orders
6.1
You may place an Order by following the instructions on the Website. By placing an Order, you make offer to enter into an agreement to purchase the Product(s) the subject of Your Order (Purchase Contract).
6.2
Orders will be deemed to have been received by WBCM Environmental Australia at the time WBCM Environmental Australia sends an Order confirmation to your nominated e-mail address.
6.3
WBCM Environmental Australia is an online business and will primarily communicate with Customers via e-mail. It is the Customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.
6.4
WBCM Environmental Australia reserves the right to decline to enter into a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the Product(s).
6.5
In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.
6.6
WBCM Environmental Australia does not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections.
6.7
WBCM Environmental Australia shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of WBCM Environmental Australia (or its affiliates), and Odour Control Man shall be entitled to a reasonable extension of time for the performance of such obligations.
6.8
Where you have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt.
7) Payment
7.1
You may provide your nominated credit card during the purchase process described on the Website.
7.2
Payment for Orders will be processed immediately upon confirmation of Your Order.
7.3
If your nominated payment method triggers Our fraud prevention protocols, We may contact you to confirm additional details, or rescind the transaction. In this case, until your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, Your Order will be cancelled and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.
7.4
Despite Our best efforts, on occasion it may be possible that a small number of the Products in Our range may be incorrectly priced on the Website. If we have made a mistake and a Product’s correct price is higher than the price on the Website, We may either contact You before shipping to request whether You want to buy the Product at the correct price or cancel Your Order. If a Product’s correct price is lower than the stated price on the Website, We will charge the lower amount and send You the Product, or where the higher incorrect price has been charged, We will refund the price difference and send You the Product.
8) Delivery and ownership of the goods
8.1
We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. WBCM Environmental Australia does not accept any liability for loss or damage suffered by anyone as a result of any such delays.
8.2
The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by WBCM Environmental Australia. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e- mail address nominated in their Order. Customers are permitted to cancel their Order and receive a refund in accordance with the Return Policy at any time prior to dispatch of the Product(s).
8.3
WBCM Environmental Australia will not deliver Products to PO Box addresses.
8.4
Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.
8.5
The couriers or postal services nominated by WBCM Environmental Australia will deliver Products during local business hours (9am to 5pm, Monday to Friday).
8.6
WBCM Environmental Australia is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by WBCM Environmental Australia (as notified to the Customer) in relation to date and time of delivery. WBCM Environmental Australia shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.
8.7
WBCM Environmental Australia reserves the right to not ship to remote or rural locations.
9) Faulty or damaged goods
WBCM Environmental Australia will repair, replace or refund faulty or damaged Products in accordance with the Warranty Terms and Conditions and Your rights under the Australian Consumer Law.
10) Refunds and returns
10.1
Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.
10.2
All refunds may take up to 10 business days to be processed.
10.3
Other than in accordance with the Return Policy refunds are strictly limited to those available under clauses implied by statute.
10.4
In order to facilitate a return under the Return Policy , please contact Us on 1300800621.
10.5
The Customer must comply with directions from staff to facilitate a return.
10.6
Returned Products, under the Returns Policy must be returned in their original packaging with all accessories, and must be in a re-saleable condition. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for failure to comply with a guarantee under the Australian Consumer Law. If you are returning a Product due to a fault or defect under a guarantee under the Australian Consumer Law, you may be able to return the Product without its original packaging.
10.7
Subject to clause 10.8, It is the Customer’s responsibility to ensure that returned items are returned safely. We take no responsibility for Products lost in transit.
10.8
Where You are returning a Product to us because of Our failure to comply with a consumer guarantee, You must return the Product to us at Your cost unless the Product cannot be returned, removed or transported without significant cost to You because of:
- the nature of Our failure to comply with the consumer guarantee, or
- the size or height, or method of attachment, of the Product.
Where You are returning a Product to us, we take no responsibility for a Product lost in transit.
If subsection (b) applies, We will, within a reasonable time, collect the Products at Our expense.
11) Warranties
11.1
Each Product sold on the Website is covered by a 12 Month standard Warranty
11.2
Extended Warranties are available for purchase for some Products, as listed on the Website. They may be purchased up to 14 days after delivery of your Products.
11.3
We will carry spare parts for each Product for a reasonable period, which we consider generally, corresponds with the length of the Standard and/or Extended Warranty period (1, 3 or 5 years as the case may be). WBCM Environmental Australia reserves the right to refuse to supply spare parts where it considers the request to be outside a reasonable period and limited stock is available.
11.4
Nothing in these Terms and Conditions excludes the application of statutory conditions, warranties and guarantees.
12) Liability
To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law.
13) Intellectual Property
All Intellectual Property in any Material on the Website is the property of WBCM Environmental Australia. Unless expressly authorised under these Terms and Conditions or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material.
14) Privacy
By placing your Order or otherwise contacting WBCM Environmental Australia, you agree that we may store, process and use data collected from your Order for the purposes of processing your Order. By placing your Order or otherwise contacting Us, you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other WBCM Environmental Australia services or products that may be of interest to you. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.
15) Miscellaneous
15.1
Title and risk in the WBCM Environmental Australia pass to You at the point of dispatch or embarkation by WBCM Environmental Australia to Your courier.
15.2
WBCM Environmental Australia reserves the right to make changes to the WBCM Environmental Australia Website and these Terms and Conditions without notice. For the avoidance of doubt, any such changes will operate prospectively from the time that the revised Terms and Conditions are published on the website and will not impact any Purchase Contracts entered into prior to the date of the publication of the revised Terms and Conditions.
15.3
Any provision of these Terms and Conditions which is void or unenforceable may be severed from these Terms and Conditions without affecting the enforceability of other provisions.
15.4
A failure or delay by WBCM Environmental Australia to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by WBCM Environmental Australia does not preclude its future ability to exercise that or any other power or right.
15.5
Insofar as they apply to the ordering, purchase, fulfilment and delivery of WBCM Environmental Australia from .au www.wbcm-aust.com, these WBCM Environmental Australia Product Terms and Conditions and General Terms and Conditions are governed by and must be construed according to the law of the State of Victoria, Australia and the parties submit to the jurisdiction of the courts in that State.
15.6
No WBCM Environmental Australia employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
Returns Policy
To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not be damaged in any way by the customer during the time the item is in the customer’s possession. Please see Our Warranty and Return Policy in relation to warranty claims.
Unless otherwise stated in a product listing, all WBCM Environmental Australia Exclusive Brand products (as defined below) are able to be returned for change of mind purposes under this policy. Where a product listing specifically states that the product is not able to be returned under this policy (usually due to health and safety reasons), then no returns for change of mind will be permitted. All returns are subject to the , and the WBCM Environmental Warranty and Return Policy At WBCM Environmental Australia, we stand behind Our product! That’s why we offer a 14 Day Money Back Guarantee on all our WBCM Environmental Australia Exclusive Brands, If for any reason You are unsatisfied with Your purchase of a WBCM Environmental Australia Exclusive Brand product, You can contact us within 14 days of taking delivery, and organise to return the Product and receive either a store credit or refund of the purchase price of Your Product (excluding initial delivery charges).
Change of Mind – All Other Brand Products
Please choose your product/s carefully, as WBCM Environmental Australia do not usually provide refunds for products where you have simply changed your mind. This includes returns where you have selected a size of an item that doesn’t fit you, or where you simply selected the wrong product. Whilst change of mind returns are available for WBCM Environmental Australia Exclusive Brands (as defined above), for all other product brands, change of mind returns are not permitted.
Faulty Products / Warranty Claims – All Brands
Please see Our Warranty and Return Policy in relation to warranty claims.
Returns Policy Terms & Conditions
- In order to organise a return under these terms and conditions, You must notify WBCM Environmental Australia via the WBCM Environmental Australia 1300800621 within 14 days of taking delivery of Your Product and request a return under this Policy. You must comply with the directions of WBCM Environmental Australia staff in order to facilitate Your return.
- To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by You during the time the Product is in Your possession. The Product is deemed to be in Your possession until the Product is received by Us pursuant to this Policy.
- Where the Product is a WBCM Environmental Australia Exclusive Brand product, and qualifies for a return under our 14 Day Money Back Guarantee, the store credit or refund provided will be the equal to the price of the Product being returned, less the initial delivery charges as per Your Order Confirmation email.
- The 14 day period within which You are eligible to make a return under this Policy commences on the date that You accept delivery of Your Product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the Product.
- The Product must be returned to WBCM Environmental Australia within 10 business days of Your request to return Your Product under this Policy.
- You must return the Products for which You are seeking a store credit or refund at Your own cost and You must comply with the directions for returning the Product that WBCM Environmental Australia staff provide to You. The goods will remain Your responsibility during transit until such time as they are received at the address as supplied by WBCM Environmental Australia staff. WBCM Environmental Australia will accept no liability for any loss or damage which may occur during transit.
- After receiving the returned Product, WBCM Environmental Australia will issue a store credit or refund as soon as is reasonably practicable and You will be provided with e-mail acknowledgement.
- WBCM Environmental Australia reserves the right to make changes to this Returns Policy without notice.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
